Responsible Gaming

Version: 1.0  |  Last Updated: November 3, 2025

1. Our Commitment

At Aerobet Casino ("we", "us", "our"), we believe that gambling is a form of entertainment and should always remain that way. We are firmly committed to promoting a safe, fair, and transparent gaming environment for every player who visits theaerobetcasino.com. Our responsible gaming programme is designed to give you the knowledge, tools, and resources necessary to stay in control of your gambling activity at all times.

We recognize that, for a small number of individuals, gambling can develop from a recreational pastime into a serious concern. We take that possibility seriously. Our approach involves proactive prevention, early detection, and immediate access to practical safeguards. This Responsible Gaming Policy should be read alongside our Terms & Conditions and Privacy Policy, both of which contain additional obligations and rights relevant to how your account and personal data are managed.

Gambling is never a reliable way to generate income or resolve financial difficulties. Every game outcome is determined by a certified random number generator, and no strategy guarantees a profit over time. We encourage all players to approach our platform with a pre-set budget, a time limit, and the expectation that losses are a possible outcome. If at any point gambling stops being enjoyable, please use the tools described in Section 3 or contact the support organizations listed in Section 6 without delay.

2. Recognizing Problem Gambling

Problem gambling can develop gradually and is often difficult to identify from the inside. It does not always involve large sums of money — the key indicator is whether gambling is causing harm to your wellbeing, finances, relationships, or daily responsibilities. The checklist below is intended to help you reflect honestly on your own gambling behaviour or that of someone close to you. If several of these points resonate, we strongly encourage you to seek support.

2.1 Self-Assessment Checklist

Ask yourself whether any of the following statements describe your experience:

• Preoccupation: You think about gambling frequently — planning future sessions, recalling past bets, or calculating how to fund the next deposit — even when you are doing something else entirely.
• Chasing losses: After losing money, you feel a strong compulsion to return to gambling as soon as possible in order to win it back, rather than accepting the loss and stepping away.
• Escalating stakes: You find that you need to wager larger amounts or play for longer periods in order to feel the same level of excitement that smaller bets once provided.
• Failed attempts to stop: You have tried — on more than one occasion — to reduce how much you gamble, set personal limits, or stop altogether, but were unable to follow through.
• Mood changes: You become restless, irritable, anxious, or low in mood when you try to cut back on gambling or when you are prevented from doing so.
• Gambling to escape: You use gambling as a way to avoid thinking about personal problems, relieve stress, cope with depression, or distract yourself from feelings of helplessness or guilt.
• Dishonesty: You have concealed the extent of your gambling from family members, a partner, friends, or a therapist, or you have misrepresented how much you have won or lost.
• Financial strain: Gambling has led you to borrow money, sell possessions, miss bill payments, overdraw accounts, or consider other financially damaging actions in order to fund continued play.
• Neglecting responsibilities: Important personal, professional, or educational commitments have been missed, postponed, or compromised because of time or money spent on gambling.
• Relationship deterioration: Close relationships with family, friends, or colleagues have been damaged or broken as a direct result of your gambling habits or the financial and emotional consequences they have caused.

If you answered "yes" to three or more of the statements above, your gambling may have moved beyond recreational play. This page is not a diagnostic tool, and only a qualified healthcare professional can assess and diagnose a gambling disorder. We strongly encourage you to speak with a doctor or contact one of the free confidential services listed in Section 6.

3. Player Protection Tools

Aerobet Casino provides a range of practical tools that allow you to manage your gambling activity in a structured and measurable way. All tools described below are available through your account dashboard under the Responsible Gaming section, or by contacting our support team at [email protected]. Requests submitted via email are processed within one business day. Where a tool takes immediate effect (such as self-exclusion), it cannot be reversed during the active period.

3.1 Deposit Limits

A deposit limit caps the total amount you may deposit into your Aerobet account within a defined time frame. You may set a daily, weekly, or monthly limit — or a combination of all three. Limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling period before they become active, giving you time to reconsider. If you do not act to confirm an increase within that window, the request is automatically cancelled and your previous, lower limit remains in force.

3.2 Wager and Loss Limits

In addition to deposit limits, you may set a wager limit (capping the total amount staked across all games) or a loss limit (capping the net amount you may lose) within a daily, weekly, or monthly period. Once the threshold is reached, no further real-money bets can be placed until the limit period resets. As with deposit limits, any request to increase these limits is not processed until a 24-hour reflection period has passed.

3.3 Session Time Limits

A session time limit controls how long you may remain logged in to your account during a single gaming session. Once the limit is reached, you will receive an on-screen notification and be automatically logged out. You may set session reminders at intervals (for example, every 30 minutes) so you are periodically informed of how long you have been playing. This tool is especially useful for preventing unplanned extended sessions.

3.4 Cooling-Off Period

A cooling-off period is a short-term, voluntary break from gambling. You may choose a period of 24 hours, 48 hours, 7 days, or 30 days. During this time, your account is suspended for real-money play: you cannot log in for gaming purposes, make deposits, or receive promotional communications. The cooling-off period cannot be lifted or shortened once it begins. When the period expires, your account is automatically reactivated unless you have elected to extend or escalate to a self-exclusion.

3.5 Self-Exclusion

Self-exclusion is a longer-term commitment to suspend your account. Aerobet Casino offers self-exclusion periods of 6 months, 1 year, 2 years, or 5 years, as well as a permanent self-exclusion with no automatic reactivation. During any self-exclusion period:

• Your account is immediately and completely blocked for real-money play.
• All pending promotional offers and bonuses are forfeited.
• You are removed from all marketing and promotional communications lists.
• Any remaining balance can be withdrawn by contacting support at [email protected].

To request a self-exclusion, log in to your account and navigate to the Responsible Gaming section, or email [email protected] directly. We will confirm activation within one business day. If you self-exclude and attempt to open a new account on our platform, we reserve the right to close that account immediately upon detection.

Reality Check: Regardless of any limit settings, you may enable a reality check notification that appears at regular intervals during your session, displaying a summary of your current session duration and net win/loss position. This serves as a simple prompt to pause and reassess whether you wish to continue.

4. Tips for Responsible Gambling

Responsible gambling is an active habit, not a passive state. The following practical guidelines can help you maintain a healthy relationship with gambling over the long term:

• Set a firm budget before you play. Decide in advance the maximum amount you are willing to spend during a session, and treat that amount as the cost of entertainment — not as a fund you expect to recover.
• Never gamble with money you cannot afford to lose. Avoid using rent payments, savings, credit cards, or borrowed funds to finance gambling activity. Only discretionary income should be used.
• Keep track of time. It is easy to lose track of how long you have been playing, particularly in an engaging game environment. Use the session timer tool or set an external alarm to remind yourself when a pre-agreed time has elapsed.
• Take regular breaks. Step away from the screen at regular intervals. Continuous, uninterrupted play increases the risk of impulsive decisions and inflated losses.
• Balance gambling with other leisure activities. Gambling should be one of many recreational pursuits, not the primary or sole source of entertainment or social interaction.
• Avoid gambling when you are stressed, tired, or emotionally vulnerable. Decisions made in a heightened emotional state are rarely well-considered. If you are going through a difficult period, consider stepping away from gambling entirely until circumstances improve.
• Do not chase losses. Accepting a loss and stopping is nearly always the better financial and psychological outcome compared to continuing to play in the hope of recovery.
• Keep gambling separate from alcohol or substance use. Impaired judgment significantly increases the likelihood of poor financial decisions and disordered gambling behaviour.

5. Protection of Minors

Access to real-money gambling services at Aerobet Casino is strictly limited to individuals who are aged 19 years or older. This age threshold applies across Canadian provinces and territories where the minimum legal gambling age is 19 (including Ontario, British Columbia, Alberta, and the majority of other provinces). In provinces where the minimum age is 18, we nonetheless apply the higher standard of 19 to maintain a consistent and cautious baseline across all Canadian players.

During the registration process, all applicants are required to confirm their date of birth and consent to age verification. We reserve the right to request documentary proof of age at any stage — including but not limited to a government-issued photo identification, driver's licence, or passport. Any account found to be held by or accessed by a person under the age of 19 will be closed immediately, all funds will be frozen pending investigation, and the matter may be referred to the relevant authorities.

5.1 Parental Controls

We strongly encourage parents and guardians to take proactive steps to prevent underage access to online gambling content. The following third-party filtering tools are widely used and available in Canada:

• Net Nanny — parental control and content filtering software compatible with multiple devices and platforms.
• Qustodio — family safety and screen time management application available for desktop and mobile.
• Bark — monitoring and alerting platform for family internet activity.

Please ensure that your login credentials are never shared with, or accessible to, a minor in your household. Keep your password confidential, log out of your account after each session, and never allow children to use devices on which your Aerobet account is saved or logged in.

6. Support Resources

If you or someone you care about is experiencing difficulties related to gambling, free, confidential, and professional help is available. The organisations listed below serve players across Canada and offer a range of services including crisis helplines, individual counselling, peer support groups, and family assistance programmes. You do not need to be in crisis to reach out — early contact is always more effective than waiting until a problem becomes severe.

The contact details and service descriptions above are provided for informational purposes and are subject to change at the discretion of each organisation. Aerobet Casino is not affiliated with, and does not receive compensation from, any of the organisations listed above. We recommend visiting their official websites directly for the most current information on available services, regional coverage, and access options.

7. Contact Us

If you have questions about our Responsible Gaming programme, wish to activate a protection tool, or require guidance on any matter covered in this policy, our team is available to assist you through the following channels:

• General Support: [email protected]
• Privacy & Data Protection: [email protected]
• Live Chat: Available on-site during standard operating hours via the chat widget at the bottom right of the screen.

For account-specific requests — including self-exclusion activation, limit adjustments, or cooling-off period requests — please contact us directly at [email protected] and include your registered email address and a brief description of your request. We aim to respond to all responsible gaming enquiries within one business day, and to critical self-exclusion requests within a maximum of 24 hours.

We are committed to treating all responsible gaming communications with the highest level of sensitivity, discretion, and urgency. No player will face any prejudice, account restriction (beyond those requested), or commercial disadvantage as a result of reaching out to us for help.

This policy is reviewed periodically to ensure it remains current and consistent with best practices in the iGaming industry. For a complete understanding of your rights and obligations as a player, please also review our Terms & Conditions and Privacy Policy.